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Corporate policy?

11:00 and I have had a problem with two corporations and their policy. I rented a car for a week, only needed it three days, I attempted to return it early. If I return it today the cost is $210, if I wait 4 more days the cost is $193. I said fine, just charge me for a week and I'll leave the car here, the clerk said he could not do that, if he processed the paperwork it would be $210. So I have the car parked at my home four days, I save $17, and the rental company (Budget) looses the chance to earn an additional four days of rental fees. Great policy, I'm pissed and they lose money.

I have been having short term intermitent internet outages once, twice maybe three times a day. They might last 5 minutes, the cable LED is out when this happens (tv is fine). I called the company a couple of times, they do their check and yea it is working, but registered the complaint and got a case #. I ask if I could take the modem into the local office and exchange it, they checked and said yes. I took it in to exchange this morning and found, they can't do that, "somebody read something wrong" they said. So they set up an appointment to have their representative come out and take care of it. So a truck, gas, an employee and he won't find anything wrong because it will be working. I'll tell him at least exchange the modem, he will and if that fixes it, they wasted all of the above. If the modem doesn't fix it, they again wasted all of the above. Great policy, I'm pissed and they lose money.

End of Rant! Thanks, :-) Mike

Reply to
amdx
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The bigger the corporation, the dumber they get. But the bigger they get, the less it costs to be dumb.

At some point an equilibrium is struck, or the thing just keeps growing until it collapses.

I'm just thankful that in America we actively discourage small businesses from forming, so we don't have to worry about too much innovation, job creation, and good customer service taking hold in our lives.

Not.

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Reply to
Tim Wescott

Obama bashing is not aloud!

Reply to
Robert Baer

and said yes. I took it in to exchange this morning and found, they can't do that,

to have their representative come out and take care of it.

because it will be working. I'll tell him at least exchange the modem, he will and if that fixes it, they wasted all of the above. If the modem doesn't fix it, they again wasted all of the above.

Cableman was here this morning, he checked system and replaced the modem. So far it's working good. Fast service 23 hours from the time I notified them. (Knology) Mike

Reply to
amdx

Brighthouse allows you to walk in and exchange the cable modem. In fact, they suggest it when you call to report a broadband problem and no one else in your node is having problems. TTR, under 30 minutes.

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Greed is the root of all eBay.
Reply to
Michael A. Terrell

Cox is pretty good about reporting problems... call in with a trouble report, first thing is an auto-answerer saying, enter your PIN, then it reports, "We have the following problems in your area", if it does, otherwise you get a human. ...Jim Thompson

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| James E.Thompson, CTO                            |    mens     |
| Analog Innovations, Inc.                         |     et      |
| Analog/Mixed-Signal ASIC's and Discrete Systems  |    manus    |
| Phoenix, Arizona  85048    Skype: Contacts Only  |             |
| Voice:(480)460-2350  Fax: Available upon request |  Brass Rat  |
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Reply to
Jim Thompson

Too bad that they don't enforce their TOS. :(

--
Greed is the root of all eBay.
Reply to
Michael A. Terrell

return

the

car

rental

maybe

this

their=20

ask=20

said=20

their

it=20

that=20

wasted=20

HR requires that they have a certain amount of incompetents, that = includes management.

Reply to
JosephKK

policy.

days

leave

the

twice

out

times,

I

and

have

because

growing=20

businesses=20

=20

Beautiful dispelling.

Reply to
JosephKK

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