They may have done you a favour - a friend of mine wanted a spare batt for her JVC video cam that she bought from HN - they quoted her $200!!!
On line ex a Sydney store (not HN) $49 or ex asia $9 (yep, nine dollars - but quality??)
Shopping around pays off
David
snipped-for-privacy@tpg.com.au wrote:
> And another beef: For years I bought all my computer needs from HN at
> Balgowlah, and that's quite a few thousand dollars. Then I wanted a spare
> battery for my Toshiba laptop that I'd bought there. I received completely
> unhelpful and disinterested service from *two* salesmen, and as a result I
> no longer buy my computers there. A little assistance with a small item
> would have maintained customer loyalty, but no...